University of Houston

Relevant Coursework: Computer Science & Program (Python), Introduction to Programing (C++), Programing and Data Structures (C++), Computer Organization & Architecture.

University of Houston

University of Houston

iOS Tier 1 Technical Support Advisor

• Provided world-class technical support to customers via phone, email, and chat, troubleshooting issues with iOS devices and software.
• Demonstrated a deep understanding of iOS products and technologies, including iPhones, iPads, and other Apple devices.
• Utilized Apple diagnostic tools and software to identify and resolve customer issues, providing step-by-step guidance and support.

Teaching Assistant

• Volunteered as a teaching assistant for a computer science club (CODE RED), helping undergrad students learn programming concepts and develop their skills in C++, Python, and HTML.
• Provided one-on-one support and guidance to students during club meetings and online sessions, helping them troubleshoot errors, debug code, and complete programming projects.
• Led workshops and tutorials on various computer science topics, including basic programming concepts, data structures, algorithms, and web development.

Project Manager/Event Coordinator

• Led cross-functional teams to execute complex, high-impact projects, coordinating important resources, schedules, and deliverables to ensure timely and successful completion.
• Developed and maintained project plans, timelines, and budgets, monitoring progress, and identifying and mitigating risks and issues as they arose.
• Facilitated project meetings and workshops, providing leadership, guidance, and support to the board and team members.